La Consolacion College Bacolod has maintained the Quality Management System certification after being deemed fully compliant with the ISO 9001:2015 standards during the surveillance audit held last November 29, 2022.
Two auditors from TUV Rheinland Philippines conducted the audit in person, which covered core processes involving the design, development, and provision of basic and higher education services.
President Sr. Joan Brigida Corazon S. Infante, OSA lauded the efforts of the administrators and faculty members who continually gave their best to deliver quality education. She said that the successful outcome of the audit is a product of a conscious effort to consistently abide by the QMS for the student’s interest.
“I am happy that our administrators no longer find ISO audits intimidating but a normal part of ensuring quality. We are thankful to the auditors for their helpful feedback. This is a validation of the long process we have undertaken to improve our systems and the intention to authentically operate based on the principles and standards of the QMS”, she said.
LCC Bacolod earned its QMS certification in 2015 based on ISO 9001:2008 standards, then transitioned to the 2015 version.
There are over 30 process owners within LCC Bacolod’s QMS with an equivalent number of active internal auditors. With the frequent turnover of faculty and administrators, LCC Bacolod conducts annual orientation and training on the QMS.
An academic organization comprises complex, human-driven processes; the QMS is seen as an effective framework for organizing, evaluating, and improving the processes within the institution. The ISO 9001:2015 standards sufficiently address the scope of operations and facilitate a systematic and strategic approach to continuing improvement, enabling the organization to identify the risks and effectively make resource management efficient.
The process orientation allows the organization to resolve problems and streamline operations more efficiently. The focus on customer feedback and using them as important inputs to the internal process improvement mechanism through the Plan-Do-Check-Act cycle has been proven to increase stakeholder satisfaction.#